Call Tracking and Recording
Contact ONE Networks cloud-based phone system like no other.
It has been specifically designed from a sales perspective in mind.
What exactly does that mean, you ask?
How long - it takes for the customer to be serviced – Studies show that feelings of impatience start as early as the 7-second point and the desire to abandon the call at 35-40 seconds. Quick beats slow every time!
Call "Blasting" - Our technology allows us to blast the calls to all the appropriate staff simultaneously at the same time - Office phone, cell phone or home phone. With customers growing less and less patient the goal is to get a customer call to the desired staff as quickly as possible to improve customer experience.
Customer abandoned - With our web portal, you can also identify what calls never made it to a salesperson due to the customer giving up/abandoning. Using the call display information you can return the call at a later time.
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Our system can:
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integrate with your existing business phone system,
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operate as a stand-alone cloud-based business phone system
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or even combine your existing business phone system with your mobile employees' cell phones and virtual employee home phones.
Call Recording – All calls are recorded allowing management to monitor and coach immediately, “Coachable Moments” the effectiveness of coaching increases significantly if the coaching is provided while the customer interaction is still fresh in the agent's memory.
Protection - Call recording also protects both the customer and the company from “he said, she said” disputes.
Call Tracking – “You cannot manage what you cannot measure”. Know:
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Where your calls are coming from – by creating unique phone numbers you can see what marketing campaigns are working and which are not and measure the Return on Investment of your advertising dollars.
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Who is answering the call – Our system tracks who in your organization (department or individual) is speaking with your customers. This also allows you to exclude people who may not have good phone skills.
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Sales/Appointments – We record if the salesperson makes a sale or books an appointment during the call, allowing Managers to review if phone calls are leading to appointments or if additional training/coaching is required.
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